Although we practice care and diligence while working with all of the items and surfaces in your home, accidents will occur. Please notify the office within 24 hours of your cleaning. Do not attempt to replace any items prior to speaking with the office. Busy Bee will not reimburse any damage costs not discussed and approved by the office. A damage item protocol is in place that we must follow in order for us to consider reimbursement. Failure to comply with this protocol may negate reimbursement of the item. Busy Bee requires you to fill out a damage claim form and retain the broken item for investigative purposes if necessary. Also, be aware that Busy Bee is not responsible for damage due to faulty and/or improper installation of any item in your home. Please make sure items such as but not limited to blinds, pictures curtain rods, loose carpet etc…are properly installed and able to withstand the normal cleaning process.

We make every effort to send the same team each time. We know how important it is to have someone you know and trust cleaning your home. However, from time to time we may have to make substitutions due to vacations or illness.

We recommend you inspect the team’s work before they leave if you are home at the time of the cleaning. Mention any oversights to the crew and they will be happy to address your concerns. You may contact us by phone or respond to our follow up quality assurance emails which we send out the next business day after service. In most cases, the corrections are minor and we will create a work order and address during the next service or if necessary a team will return and redo the area on the same day or as soon as we are able to reschedule.

The preferred method is a key which is secured on your premises using a lock box. If you choose not to provide us with a key and we are unable to access your home for a scheduled cleaning, you will be assessed a lockout fee as indicated in the original agreement.

For the best results, we recommend tidying up before we arrive. Put away general clutter so we can clean surfaces more effectively. Pick up clothing, toys, and personal items so we can clean floors thoroughly. Secure valuables or let us know if there are areas you’d like us to avoid.

While tips aren’t expected, you’ll have the option to leave a tip if your technician did an outstanding job. Some of our clients prefer to tip at the end of each service while others provide a large tip at the end of the year. You can also leave a review on Google or our Busy Bee Facebook page. We love hearing that our work is appreciated.

Busy Bee requires you contact the office at the minimum of TWO (2) days before your service for reschedule or cancellation requests. Failure to comply will result in a charge equal to one service visit. If your day of service is Monday, please contact the office by 4 PM on Friday. Future schedule cleanings dates will remain unchanged. We ask that any changes to your schedule be communicated directly with the Busy Bee office by phone. This does not apply to monthly clients. All Monthly clients should see there terms of service or contact the office for specific details concerning cancellations.

Our employees are pet friendly. However, if you know your pet(s) to be aggressive and protective of you or your home, we would ask that you secure your pet(s) during the cleanings.

Busy Bee is proud to be a worry-free housecleaning service solution. This means that we take care of any personal liability with regard to social security taxes and work-related injuries. We’re fully licensed and insured for your peace of mind.

Please be aware, we carry liability insurance; however this policy does not cover items with a high monetary or sentimental value. Therefore, we will not clean these items and ask you to please move them to a safe place or inform us to omit these items from the cleaning. Please remove jewelry, cash, or other miscellaneous items from surfaces and store in a secure location. Place all valuables in a safe, jewelry box, or inside drawers so you know the location at all times.

Secure credit card payments only—no cash or checks. Your card will be pre-authorized the day before service. Payment is processed the day after your home is cleaned.

We recommend emailing or calling our office directly to ensure your instructions are documented and followed every time. Our friendly customer service team will add your notes to your client profile so your requests are remembered and there is no need to repeat them at each visit. This helps us deliver a more personalized and satisfying cleaning experience. Whether it’s focusing on certain areas, using specific products, or noting special care items, we want to know what matters most to you.

At Busy Bee Cleaning Company, our first visit is all about setting the foundation. Over the years, we’ve learned that bringing a home up to our high standard of clean requires extra time and attention. During this initial deep clean, our expertly trained technicians focus on removing built-up dust, grime, soap scum, and mildew—especially in areas that may have been missed or overlooked. This ensures your home is thoroughly refreshed and ready for the consistent quality of care you’ll receive with our recurring services.